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Form Submission: Webhosting Support Request

#1
[Solved]
cPanel User Name: mowattc
Name of Domain: www.thedailycricketer.com
Detailed Description: Hi there,
Could I please have my domain on file changed to http://www.TTLFootball.com thanks!
Additional Information: Not answered
#2
[Solved]
Done! Good
#3
[Solved]
Thanks! It would appear, however, that my IP has been blocked from anything related to gigarank. When I try to access my WordPress login, domain address, gigarank cpanel, or even the gigarank forums from my laptop... It just times out. I cleared my cache and tried a different browser.. Same problem. I am on my phone now, and can access all of the above from this device.
#4
[Solved]
Can you please PM me your IP that needs to be unblocked. Could be that it got blocked when you made multiple logins.
#5
[Solved]
IP that was submitted has been unblocked. Please let us know whether this is working now.
#6
[Solved]
Still not working.. Tried another laptop and it didn't work either. Am emailing you the IP for my router (rather than computer).
#7
[Solved]
Were you able to access your cpanel before the domain change?

Could be that you need to refresh your router. Clear all of the logs and boot up the WIFI from scratch. Also flush the DNS of your computer.
#8
[Solved]
Yes I was on the site fine. I then went to update my WordPress url to the new domain in my capable. That was fine. Then I went to update my email accounts in the cpanel... That's when it suddenly delayed and the pages all stopped loading. Will try what you suggested now.
#9
[Solved]
OK, I checked and your IPs have not been unblocked. I've unblocked them however to make doubly sure.

I still think the problem is with your WIFI. And it doesn't seem to be unique. Spasian has the same problem, and so do quite a number of people with WIFI's when I Googled the issue. There weren't many solutions recorded, but two that made sense were to clean all of the logs and boot up the WIFI from scratch. Maybe even change the IP, although that may be extreme. The other solved issue found that it was a reverse IP block, i.e. the Website he thought he was blocked from, was actually blocked by the ISP of the WIFI.
#10
[Solved]
Great and it's working now!
#11
[Solved]
(10-28-2014, 09:20 PM)mowattc Wrote: Great and it's working now!
Was it the WIFI refreshing that did the trick?
#12
[Solved]
Am not sure since I did that at the same time that you said you unblocked the IPs.

it keeps having problems with WordPress now, however. It will load the dashboard... then a few min later when I click on another link, i'll get "this webpage has a redirect loop..... The webpage at http://www.ttlfootball.com/ has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.
Learn more about this problem.
Error code: ERR_TOO_MANY_REDIRECTS"

Now, it is periodically redirecting to a parked domain page from where i purchased my domain from (namecheap.com)... it just shows the url name and that it was recently purchased, and related links etc.
#13
[Solved]
Something else you could do is go into your permalinks and just save it without making changes to it. That also helps with caching/refreshing the URL.

Something else you could do is to rename your .htaccess file so it will basically be deactivated. Then go to your permalinks page again and refresh it by saving the page so that it will then create a fresh .htaccess file.

Googled and found some interesting places for getting rid of system cache:
http://elearningyork.files.wordpress.com...-cache.pdf
#14
[Solved]
I have actually completely deleted/uninstalled wordpress from my cpanel, and then reinstalled... same prob.
#15
[Solved]
Did you find the reason why? You haven't changed the name servers to our name servers when you had us install your new primary domain? Absolutely shocking!!!!!
#16
[Solved]
I absolutely did.. they are set to ns1.gigadnsserver.com and ns2.gigadnsserver.com .
#17
[Solved]
Well this is what the DNS inspect tool comes up with:

[Image: Capture.png]

Here are our name servers:

NameServer1: ns1.gigadnsserver.com
NameServer2: ns2.gigadnsserver.com
#18
[Solved]
could that be because it still shows thedailycricketer.com when it is supposed to be ttlfootball.com ?
#19
[Solved]
Aha. My mistake sorry. Been doing too much of this tonight. ttlfootball.com is OK.

Do you think you could delete the NS3 name server as that doesn't seem to be working when I check it out.
#20
[Solved]
I guess we can now close this as solved. Phew! Time to prepare for work now. Gotta to go to work in an hour's time.
#21
[Solved]
no problem! Thanks for the help!
#22
[Solved]
I'm sorry to be a hassle, but it's still having the same problem. I contacted my ISP (at&t) and they tried to help a bit and see if there were any problems on their end. They had me do a router system reset, but nothing is different. It works for a bit, then will do the looping error time out.. then will work, then will time out etc. No clue what's going on since it was working fine with the previous domain-- it just started acting up once the switch happened. Is there anyway you could do a look through again to make sure everything is right in your system for ttlfootball.com ? Not sure what else to do.
#23
[Solved]
What about your domain provider? Maybe you should contact them, if you didnt registered domain with us.
 
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#24
[Solved]
I actually just did check that out, soon after I posted this. They said they checked and everything looked fine, and they could view my site no problem. They suggested it was an ISP problem... so I will check back with them again. Is everything right on your side? thanks.
#25
[Solved]
Can you view your website through TOR Browser? If yes, then you wont have any choice.
 
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#26
[Solved]
(10-29-2014, 11:41 PM)mowattc Wrote: Is everything right on your side? thanks.
What do you think needs to be done, as there is nothing to it. It's a one-step procedure with modification of an account. We replace the domain name with the one you supplied, submit the change, and it takes seconds to save.

This is not the first domain we have changed for you either. We have done it twice before. With no problem.

In addition we also unblocked your IP number. Both your computer and your WiFi IP.

If there is anything else you think we need to do let us know.
#27
[Solved]
(10-29-2014, 11:51 PM)iGdesigner Wrote: Can you view your website through TOR Browser? If yes, then you wont have any choice.

Yes, i can.. however, it is VERYYYY slow. I can view it in Chrome, however, every couple minutes it will do the time out/loop error, and will take a few min or more of refreshing to load. What doesnt make any sense, is i had another domain from the same provider, which was hosted on my free gigarank account (thedailycricketer.com). I had absolutely no problems with it. I had all the same setup as i do now. Yet, two days or so ago when i switched domains to ttlfootball.com, everything is screwed up.
#28
[Solved]
mowattc. I've got a number of ideas. They may sound a little far, but maybe it will make you think of others as well.

1. Change the IP number of your WiFi router. Make sure it is a dynamic IP.
2. Check how you registered your domain at Namecheap. Is there anything different to how you did it from the previous domain? Could be as simple as adding a slash at the end of a name perhaps? Did you add name records or anything. Check how they are now and compare the two with one another, i.e. the one previously that worked fine, and the one currently that is not working fine.
3. Go into your WordPress and refresh your permalinks page by saving it after you have checked carefully how it is set up.
#29
[Solved]
(10-29-2014, 11:52 PM)Genesis Wrote:
(10-29-2014, 11:41 PM)mowattc Wrote: Is everything right on your side? thanks.
What do you think needs to be done, as there is nothing to it. It's a one-step procedure with modification of an account. We replace the domain name with the one you supplied, submit the change, and it takes seconds to save.

This is not the first domain we have changed for you either. We have done it twice before. With no problem.

In addition we also unblocked your IP number. Both your computer and your WiFi IP.

If there is anything else you think we need to do let us know.

Yes, i realize there were no problems, which is why i'm so confused as to why there are problems now. I had no understanding as to what steps are involved with managing the accounts on your servers, so i was just simply enquiring. I guess i will just wait to hear back from the ISP.
#30
[Solved]
OK, how about checking your Website out on a different computer. On a different WiFi? That way you can pinpoint whether it is something to do with your particular Wifi?

And then also test it at a public place where it is with a direct broadband link, i.e. no WiFi? See what the speed is like as well.
  




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Form Submission: Webhosting Support Request352