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Form Submission: Webhosting Support Request

#21
[Solved]
no problem! Thanks for the help!
#22
[Solved]
I'm sorry to be a hassle, but it's still having the same problem. I contacted my ISP (at&t) and they tried to help a bit and see if there were any problems on their end. They had me do a router system reset, but nothing is different. It works for a bit, then will do the looping error time out.. then will work, then will time out etc. No clue what's going on since it was working fine with the previous domain-- it just started acting up once the switch happened. Is there anyway you could do a look through again to make sure everything is right in your system for ttlfootball.com ? Not sure what else to do.
#23
[Solved]
What about your domain provider? Maybe you should contact them, if you didnt registered domain with us.
 
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#24
[Solved]
I actually just did check that out, soon after I posted this. They said they checked and everything looked fine, and they could view my site no problem. They suggested it was an ISP problem... so I will check back with them again. Is everything right on your side? thanks.
#25
[Solved]
Can you view your website through TOR Browser? If yes, then you wont have any choice.
 
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#26
[Solved]
(10-29-2014, 11:41 PM)mowattc Wrote: Is everything right on your side? thanks.
What do you think needs to be done, as there is nothing to it. It's a one-step procedure with modification of an account. We replace the domain name with the one you supplied, submit the change, and it takes seconds to save.

This is not the first domain we have changed for you either. We have done it twice before. With no problem.

In addition we also unblocked your IP number. Both your computer and your WiFi IP.

If there is anything else you think we need to do let us know.
#27
[Solved]
(10-29-2014, 11:51 PM)iGdesigner Wrote: Can you view your website through TOR Browser? If yes, then you wont have any choice.

Yes, i can.. however, it is VERYYYY slow. I can view it in Chrome, however, every couple minutes it will do the time out/loop error, and will take a few min or more of refreshing to load. What doesnt make any sense, is i had another domain from the same provider, which was hosted on my free gigarank account (thedailycricketer.com). I had absolutely no problems with it. I had all the same setup as i do now. Yet, two days or so ago when i switched domains to ttlfootball.com, everything is screwed up.
#28
[Solved]
mowattc. I've got a number of ideas. They may sound a little far, but maybe it will make you think of others as well.

1. Change the IP number of your WiFi router. Make sure it is a dynamic IP.
2. Check how you registered your domain at Namecheap. Is there anything different to how you did it from the previous domain? Could be as simple as adding a slash at the end of a name perhaps? Did you add name records or anything. Check how they are now and compare the two with one another, i.e. the one previously that worked fine, and the one currently that is not working fine.
3. Go into your WordPress and refresh your permalinks page by saving it after you have checked carefully how it is set up.
#29
[Solved]
(10-29-2014, 11:52 PM)Genesis Wrote:
(10-29-2014, 11:41 PM)mowattc Wrote: Is everything right on your side? thanks.
What do you think needs to be done, as there is nothing to it. It's a one-step procedure with modification of an account. We replace the domain name with the one you supplied, submit the change, and it takes seconds to save.

This is not the first domain we have changed for you either. We have done it twice before. With no problem.

In addition we also unblocked your IP number. Both your computer and your WiFi IP.

If there is anything else you think we need to do let us know.

Yes, i realize there were no problems, which is why i'm so confused as to why there are problems now. I had no understanding as to what steps are involved with managing the accounts on your servers, so i was just simply enquiring. I guess i will just wait to hear back from the ISP.
#30
[Solved]
OK, how about checking your Website out on a different computer. On a different WiFi? That way you can pinpoint whether it is something to do with your particular Wifi?

And then also test it at a public place where it is with a direct broadband link, i.e. no WiFi? See what the speed is like as well.
#31
[Solved]
I tried on my wife's laptop before, and had the same problems. When I view on my mobile phone, it does not have this problem at all (loads fast). I am trying to change my routers IP address like you suggested.
#32
[Solved]
Here is the latest update.. did an IP reset and it's still doing the same.. working, but periodically the error page etc.. contacted the internet provider again.. here is what they said

"Please request the concern host of the website host to add AT&T in their data base and inform that there is no any issue from AT&T trace route results.
They will add AT&T in their list if they don't have our details or will locate the location where it is getting blocked and remove that block."

Does this make sense, or has this been done already?

Ok.. so an interesting discovery... ive removed wordpress and installed joomla.. was loading fine, and fairly quickly.. uninstalled joomla, and reinstall wordpress.... it's right back to slow, and timing out. (I also remember thinking while working on my previous site, though it did work, that wordpress was SO slow.. and i have a brand new macbook and 18mbps internet.. so not exactly slow equipment). Thoughts? If I have to, I can just make a bootstrap/html template myself... just really wanted wordpress cause of the plugins.
#33
[Solved]
Interesting feedback With AT&T, have you asked them what is different from before? I'd have thought they would have worked like the rest of the world with SSL certificates?

The last feedback was really meaningful. I also thought your Website was downloading slower than usual. I remember I pinged it and it was around 4.26 seconds. Not that bad, but not really that good either. WordPress I always thought was a pain from a security point of view, the rest should be OK however. Have you checked out all of the plugins and whether the theme is causing the Website to be slower than it should be?
#34
[Solved]
I asked them and they said they had no problems showing up, so couldn't identify anything.. they said that you guys would be able to do a traceroute and see where it is timing out/blocked on your end or something of that nature.. I have no idea! lol

So ran joomla all day long and not a single problem. I don't understand why i never had problems with wordpress on the previous domain. I am going to uninstall joomla again (I HATE it)... is it possible to completely wipe all my files manually, from your side, and I will try to reinstall wordpress and see if it works (maybe files got screwed up somehow when i was changing things over?).

Thoughts?
Thanks
#35
[Solved]
What we could do is to terminate your account and recreate it. Can we go ahead and do that?
#36
[Solved]
YES! lol.. I'm assuming I'll need to look out for an email with a confirmation link again or something?

Thanks so much for the help.
#37
[Solved]
Account has been terminated and recreated from scratch. Hosting details have been sent in a PM to you.

Suggest that you get rid of previous DNS by flushing your computer, getting rid of the cookies, refreshing your WiFi, everything you can think off to get rid of all of the traces of the previous account.
#38
[Solved]
Ok, did what you said.. so far, seems to be working fine now. Got it all back installed, and so far no errors, and is running faster than before.

However, before I did the flush like you said (and just right after), had some WEIRD errors come up.. (see below)

This one was on wordpress when I was trying to change my theme

Error establishing a database connection
This either means that the username and password information in your wp-config.php file is incorrect or we can't contact the database server at localhost. This could mean your host's database server is down.
• Are you sure you have the correct username and password?
• Are you sure that you have typed the correct hostname?
• Are you sure that the database server is running?
If you're unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.


Then when I was trying to refresh the gigarank forum to post my update about that error, I got one with gigarank on a blue screen:

GigaRank

*** STOP: 0x0000000c (0x00000000, 0xEB71092F, 0x00000008, 0xC0000000)
BAD_WEB_ADDRESS_NOT_HANDLED *** Address EB662040 at EB660000 Date Stamp 36B075CE - Internet.sys

CPUID:Genuine Intel 6.3.3 irql:lf SYSVER 0xF0000565
Dll Base DateStmp - Name Dll Base DateStmp - Name
80100000 336546bf - ntoskrnl.exe 80010000 33247f88 - hal.dll
80000100 334d3a53 - atapi.sys 80007000 33248043 - SCSIPORT.SYS
802aa000 33013e6b - epst.mpd 800b5000 336016a2 - Disk.sys
802b9000 336015af - CLASS2.SYS 8038c000 33d84553 - Ntfs.sys
802bd000 33d844be - huml.sys 803e4000 33d84553 - Ntice.sys
f9318000 31ec6c8d - Floppy.SYS f95c9000 31ec6c99 - Null.SYS
f9468000 31ed868b - KSecDD.SYS f95ca000 335e60cf - Beep.SYS
f9358000 335bc82a - i8042prt.sys f9474000 3324806f - mousclass.sys
f947c000 31ec6c94 - kbdclass.sys f95cb000 3373c39d - ctrl2cap.SYS
f9370000 33248011 - VIDEOPORT.SYS fe9d7000 3370e7b9 - ati.sys
f9490000 31ec6c6d - vga.sys f93b0000 332480dd - Msfs.SYS
f90f0000 332480d0 - Npfs.SYS fe957000 3356da41 - NDIS.SYS
a0000000 335157ac - win32k.sys fe914000 334ea144 - ati.dll
fe0c9000 335bd30e - Fastfat.SYS fe110000 31ec7c9b - Parport.SYS
fe108000 31ec6c9b - Parallel.SYS f95b4000 31ec6c9d - ParVdm.SYS
f9050000 332480ab - Serial.SYS


Restart and set the recovery options in the system control panel or the /CRASHDEBUG system start option. If this message reappears, contact your system administrator or technical support guru.
* Press your browser back button to return to the previous Web page.

Click this link to continue _




then right after that, when I went to load google and type gigrank manually through the search, I got this error from AT&T (my ISP):

IP Diagnostics


WARNING: Broadband service is not available (Message ID: NAD-3302)

The Motorola NVG589 device could not connect to your Broadband service.

This can occur due to emergency network maintenance or other unforeseen temporary service disruptions. The Service|Internet LED light on the front of the system will automatically turn green once the problem has been resolved, typically within a short period.

If this condition persists for more than 15 minutes, please contact the AT&T Help Desk at 1-800-288-2020.
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Also had a weird google security warning saying the page could not be loaded (google search) because my connection was not secure, so it froze everything basically until things sorted themselves out. Did the refresh of everything like you said, and so far so good.. Will keep you posted.

Thanks again for your patience and help.
#39
[Solved]
Mowattc. I came across the following problem and don't know why but was thinking of you. Have you done a pathping test yet to Gigarank.net? To check whether you're losing packets?

Here's what happened to someone and it then turned out that the problem was his ethernet card:

http://superuser.com/questions/681474/wh...acket-loss
#40
[Solved]
I'm not sure.. how would i do this?
  




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Form Submission: Webhosting Support Request384