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Form Submission: Webhosting Support Request

You can check here:


And you can also do a cmd pathping test


When you have that data available and there are package losses, then you can show it to your ISP.
Ok, I just did the test at the site you gave... not sure if that is what my ISP had me do.. i did a ping test.. .and a traceroute for them... they seem to be pretty clueless, honestly.

Here's what that site gave me to share my results.. maybe something will make sense to you, and if I need to go back to the ISP, I'll have a tip as to where to steer them?

I just tested with the Full Page Test in Pingdom Tools.

This specific test was done on October 31 at 10:35:12 from Dallas, Texas, USA. The web page took 4.03 s to load, used 76 requests, and weighed in at 1.5 MB.

The Google Page Speed performance grade for this web page is 74/100

There’s a ton of more information you can check out here:!/c4Lu55/
Did you experience any package loss?
Yes.. here's what it shows (again, i have no clue what any of this means)

Ping information

Sent/received: 5/3 Packet loss (%):40% Min resp. time: 40 ms Max resp. time: 40 ms Average resp. time: 24 ms

Packet IP Address ms Lost
1 40 -
2 40 -
3 N/A - YES
4 40 -
5 N/A - YES

--- Just ran it again, and this time it was just the 4th packet lost....

Traceroute shows 9 hops, none lost.

-- ping test again.. 3 packets lost out of 5 (2,3,4)

just did ping once more... 4 packets only this time.. 3 of which (2,3,4) lost
Is it possible to provide us with a status update. Can you access WordPress? What is speed like?
wordpress seems to be fine.. ive had some times when it was very slow, and i had to refresh since it was taking forever to load.... but no loop errors.... but when i do that ping test you gave me, keeps saying lost packets.. what does that even mean?
(11-01-2014, 06:49 PM)mowattc Wrote: but when i do that ping test you gave me, keeps saying lost packets.. what does that even mean?
I'm also getting to learn what it means for the first time so all of what follows could be subject to correction, I'm not a network specialist. How I experience it as a user who is losing packets is a DRAG, i.e. it takes much longer for a page to download. For example when I click on a post to download, or submit a post I've created it will hang for several seconds, intermittently more than a minute. This is only happening at Gigarank, which obviously makes it very complicated to resolve. If it had happened with all of the Websites then it would have been a clear case of something wrong with my equipment or my ISP. But all of my connections to other forums I'm a member off are perfect, packet loss wise. ZERO loss.

As I understand it, we are not losing any data. Only the data packet gets refused by our ISP the first time round if it is a 100% drop at 2/3 out of the 5 packets (which is the case of the three of us at Gigarank). It gets dropped the first time. Maybe a second time, but does eventually get through to us. The causes could be very simple or very complex. it could vary from a faulty ethernet card, to how the WiFi is set up, the quality of the cable to our homes, how the wiring is connected up in our homes, to how our ISP is set up to manage the packets. But in rare cases it could also be that the server, such as the one at Gigarank, may come across as congested even when it is not. Or the package may be coming at too great a speed to our ISP. Bottom line, there is something in the package that makes our ISP drop it during its first delivery.

Our clue has to be that this is happening only at Gigarank. And we know that we've been upgraded recently to a much better server. Maybe something subtle happened at the time of the upgrade that still needs to resolve itself. That's what I'm hoping for. Could be as simple as a little tweak that needs to be made somewhere - that can only be finessed by our Technical Admin ..... or maybe not. Again, I'm not a network specialist I'm making a calculated guess here.

Note: Found a really great article about packet loss at a Gaming Website:
Awesome, thanks for all that information. As long as I am the only one getting this error, I'm not as concerned. In other words, if visitors are going to my site and not having this loss of packets, but rather, it's something with the way my personal computer connects with the server, I can deal with it. thanks again!
Check now. Looks as though our tech admin has solved the packet loss issue - for me any way. Can you check whether you are still experiencing packet loss?
Sorry! Just saw this... here's what the ping test showed..

3 out of 5 packets lost (3,4,5)

0 lost on traceroute
Looks as though my packet loss is back too. Wonder what it is? Mine is Packet 4 lost. 20%.

Tested other Forums I visit every day and no Packet Loss. Only at Gigarank.
Looks like Im losing it too, but I dont understand. I had once 1/5 lost, but then 2/4 lost. How does that work?

I don't see any difference when i lost 2 or 1 packets as I am using old macbook.
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Un4 has been busy clustering the DNS on our servers, so that may have caused a little packet loss.
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Blame your ISP Confused
Please do not email or PM me with private support requests - Use Support Section.
Don't forget to read TOS.
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First, they'll bring you down to their level and then beat you with their experience!
I will have to blame on my ISP, because I have also noticed high ping when playing online games. I guess that must be because of them doing something with the servers. Hopefully it will return to normal soon.
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(11-15-2014, 10:45 AM)un4saken Wrote: Blame your ISP Confused
That was my first response after it happened the first time at end of October. I started from the position it had to be my ISP, but then why only Gigarank as no packet loss with any of the other Forums I'm participating in, or Websites I visit regularly? Also, if you check the end October thread above there were more than one of us with the same problem. Problem seems to hit those with WiFi the hardest. Like the effect is more pronounced. I don't have WiFi but a dedicated line to my computer.

I'm not saying it is not my ISP as that is difficult to prove. But I remember when I was researching the problem, one possibility was that the speed of the packets from Gigarank is faster than my ISP or other IPS's can handle. Do you think that could be a possibility? Looks as though your, DJB and iG's IP speed is much faster than mine and probably mowattc's.

Any way, I pinged the same way you did. With the first ping I lost one packet. With the second ping, no packet was lost. Also, it is much improved from end of October when we were losing around 60% in packets. This time round my packet loss hasn't been higher than 25% at any of the times I tested it today.

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show the result of
Let's see where the packages are loosing themselves.

ps: Please hide the first two IPs of the result. Just paint it k?
Please do not email or PM me with private support requests - Use Support Section.
Don't forget to read TOS.
Never argue with idiots.
First, they'll bring you down to their level and then beat you with their experience!
OK here it is. I've been checking these IP numbers and wondering what they mean. Tongue

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It's not the datacenter problem as you can see. You reached the OVH. However there's a timeout while jumping from your country to France. So basically, it is your ISP acting fool.
Please do not email or PM me with private support requests - Use Support Section.
Don't forget to read TOS.
Never argue with idiots.
First, they'll bring you down to their level and then beat you with their experience!
OK. I've gone ahead and selected a forum in the UK and that had no problems. My ISP loves the UK. Smile

Then I tried a hosting forum in France:

It has similar problems, with a big difference though. It doesn't lose packets:

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I'm almost sure my ISP will not drop packets, but for accuracy I'll ping it over the next 24 hours to check whether it does. Which will leave us with a question. Maybe our ISPs are challenged on that specific route, however Gigarank seems to be the only packets that get dropped. What's the difference between the packets from Gigarank and is also a hosting business.

@mowattc. Can you also try and see what happens when you ping it?

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