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Connectivity Problem in China

#1
[Not Solved]
Username:
mazelong
Domain:
mazelong.gigapages.net
(However *.gigapages.net gigarocket.net is affected)



Description:
Recently I found my website is not accessible in China.It seems our ip has been banned by GFW or something.
Some test results that may be helpful:
1.Open in web browser:

X means timeout while V means accessible.
X mazelong.gigapages.net
X gigapages.net
X gigarocket.net
V fhdemo.mazelong.gigapages.net (I have an A record for this site which points to another service provider as a demo for their service)

2.Ping results.
Please refer to ping.pe results.
MTR shows that those packages stop at LEVEL3,which is just a step away from contabo servers.

Possible reasons and possible solutions:
1.IP has been banned by GFW
-Enable cloudflare for relvant domains may help.
-If changing the server's IP is free and convenient,you may change the server's ip as the domains are still not banned.
2.Communication issues between LEVEL3 and CONTABO.
-Open a ticket at CONTABO.
3.Other issues,such regional IP blocking in the server or something....


Best regards from China using VPN.
Mzl's Blog @ mazelong.gigapages.net
[-] The following 1 user Likes mazl's post:
  • hunky
#2
[Not Solved]
I have a TLD (Top Level Domain, .com) hosted with Giga Rocket.

I used few online checking tools to see if my website is accessible from China or not.

All of them are reporting the same, no it is not accessible from China / Chinese ISP.

There isn't anything that I can do since its beyond my scope to solve this issue. Only the server firm & ISP where this server is hosted can short things out.
#3
[Not Solved]
(03-04-2020, 02:34 AM)mazl Wrote: Username:
mazelong
Domain:
mazelong.gigapages.net
(However *.gigapages.net gigarocket.net is affected)



Description:
Recently I found my website is not accessible in China.It seems our ip has been banned by GFW or something.
Some test results that may be helpful:
1.Open in web browser:

X means timeout while V means accessible.
X mazelong.gigapages.net
X gigapages.net
X gigarocket.net
V fhdemo.mazelong.gigapages.net (I have an A record for this site which points to another service provider as a demo for their service)

2.Ping results.
Please refer to ping.pe results.
MTR shows that those packages stop at LEVEL3,which is just a step away from contabo servers.

Possible reasons and possible solutions:
1.IP has been banned by GFW
-Enable cloudflare for relvant domains may help.
-If changing the server's IP is free and convenient,you may change the server's ip as the domains are still not banned.
2.Communication issues between LEVEL3 and CONTABO.
-Open a ticket at CONTABO.
3.Other issues,such regional IP blocking in the server or something....


Best regards from China using VPN.

I'm sorry you have this problem, but can't see how we can solve it from Gigarocket. For your information, Gigarocket isn't in the business of blocking countries. Only individual spammers. For me the logic is our IP that has been blocked in China, not the other way round. We can see your Websites perfectly in Europe. This problem has to do with blocks by your ISP, which is in China. Maybe you should ask your ISP what is happening and why you can't see your Website on a server in Europe. The solution may lie with your ISP.

If that doesn't work, you may have to use a VPN. As you are doing now. Again we're sorry you're having the problem.

#4
[Not Solved]
(03-04-2020, 01:33 PM)Genesis Wrote:
(03-04-2020, 02:34 AM)mazl Wrote: Username:
mazelong
Domain:
mazelong.gigapages.net
(However *.gigapages.net gigarocket.net is affected)

.....Deleted my quote......

I'm sorry you have this problem, but can't see how we can solve it from Gigarocket. For your information, Gigarocket isn't in the business of blocking countries. Only individual spammers. For me the logic is our IP that has been blocked in China, not the other way round. We can see your Websites perfectly in Europe. This problem has to do with blocks by your ISP, which is in China. Maybe you should ask your ISP what is happening and why you can't see your Website on a server in Europe. The solution may lie with your ISP.

If that doesn't work, you may have to use a VPN. As you are doing now. Again we're sorry you're having the problem.
Thanks for the reply.Yes,there's nothing much to do from the server-side(unless we have many visitors in China---at that time changing the server's ip will work).And I don't think ISPs here accept unblock requests.

And in my design the Gigarocket-hosted one will become the international version of my site.I will try to switch to another platform for Chinese version.(the GR one will still be maintained but not very often.VPN access isn't always available)

Anyway,thanks for the reply.There are many IDCs who provide free hosting but no one provides better service and security than GR.That's why I will continue stick to GR even the site is not accessible in China.
BTW:Sometimes I see traffic to folders like /wp-admin/.However it is not a risk for me as there is no Wordpress on my site.S9y is enough.
Mzl's Blog @ mazelong.gigapages.net
[-] The following 1 user Likes mazl's post:
  • Genesis
  




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