cPanel Login Invalid Error: Password Reset Request

[cobaltsean99]

Hello. I recently got approved for a free hosting account. I logged in with my given username and password, and got into the system. Now for the past 2 days, I am getting an error when logging in to cPanel, Login Invalid. I am using the username and password they gave me, plus the other possible passwords I could have used. I still get the same error. Steps to reproduce are below:

1. Go to https://mckittrick.gi9.co/cpanel
2. Type in my cPanel Username: cobalt99
3. Type in my given cPanel Password (given in my private message from Hellsing)
4. I get the error: The Login is Invalid.

Here is a screenshot:
View attachment 6


Can a staff member please reset my password?

 

[Genesis]

Thanks for providing the detailed information as it made it much easier to modify your password.

I've reset the password. Please check PM in your Inbox. I also checked the password, and it worked, so hope it will work for you too.

 

[cobaltsean99]

Thank You Hellsing!!! I very much appreciate this.

 

[Genesis]

You're most welcome Cobalt.