Free hosting account, softaculous license inactive?

[loglive]

Hi,

I am getting this message when trying to access my auto installer:
Your license is not active or it has expired. If your license has expired, please renew it to continue using this Software.

Refresh License link just refreshes the page.

Please advise.
Thank you.

 

[GigaGreg]

This look weird to me. I will notify our boss Djb about this. @DJB can you check this issue?

 

[Genesis]

Probably the old CleanPanel issue again. I'll check up on it.

Thread moved from Forum Support to Hosting Account Support.

cPanel Username: domainel

 

[Genesis]

There wasn't a CleanPanel, but there was the new paper_lantern. So have modified your account to the current default X3. I've also modified your password and you have a new password now. I tested the info and was able to get into your cpanel without any difficulty. It should be OK now.

Please check your Mailbox for a PM with new password and log-in details.

 

[admin]

I`ve renewed it for another year, it expired yesterday.

 

[Genesis]

Aha. So this time round it was a genuine license thingie. Thanks for fixing it Chris.

 

[GigaGreg]

Loglive good job for reporting this

 

[loglive]

Thank you, good to be of help when I can... I checked and everythimg seems OK