Need urgent help! Account Suspended

hitterman

New member
Sir,

I don't know but my website is suddenly suspended. I think I might have exceeded the disk space. I was about to clear it today as I've been away but I don't know how come suddenly it has reached the quota. Kindly unsuspend me as my who website data is in that account :(.

I'll take care in future
 

Genesis

Administrator
Staff member
Not only did you exceed your quota but your script has not been updated in months in spite of warning you by PM.

If you can assure us that you will be cleaning up your hosting account, including updating your script and plugins then we will unsuspend your account, but will be watching it at the same time.

We can't afford to have out of date scripts on our server, as it is a security risk.
 

hitterman

New member
Hello,

Thank you very much for the reply. I am not a programmer but I did my best to fix the scripts. I'll do it again and will fix all the scripts on my server so that it will not cause server usage problems. I'll update the scripts to the latest one for sure. I can understand that old script will not only cause problems to my site but can cause problem to the whole server. That was completely my fault and I'll fix everything as soon as I'll get access to cPanel.

Apart from this, I have decided to remove some of the plugins instead of upgrading.

I definitely promise and ASSURE YOU to not only take care of my usage limit but also the updated code of my scripts.

With Regards,
Hitterman
 

Genesis

Administrator
Staff member
Account has been unsuspended. Please note that we will be monitoring your account.
 

hitterman

New member
Thank you very much. Kindly give me 24-36 hours to fix everything completely. I've started working on it already.
 

hitterman

New member
I don't know why one of my website is receiving Spam comments. I did my best to install spam blocker plugins like Askimet but still they doesn't work. Any better solution?
 

Genesis

Administrator
Staff member
Use the pre-approve comments option. And make sure to check the comments at least every day for a while.

There is also a captcha plugin if you Google the Wordpress.org plugins.
 

hitterman

New member
Just updated all my scripts. Removed few plugins which were not in use. My main domain doesn't exists anymore so I deleted it's wordpress installation and files. Can the admins let me know if there's still something wrong? I'd like to fix them all :)
 

Genesis

Administrator
Staff member
@"hitterman"

Thanks for the feedback. I still need to have a look - will do so tomorrow - however in the meanwhile have found a way you can work your way around spam comments.

You may already have set up Akismet perfectly, however if not, there are guidelines for how to set up Akismet the right way for WordPress:

http://www.shoutmeloud.com/video/akismet-wordpress-plugin

In addition to Akismet, try and set your site up so that all comments get to be manually approved by only you.

If you check the WordPress Settings under the Discussion Tab you can tick the box for manually approving the comments so they won't appear until you have approved them and you can mark them as spam (for Akismet to deal with) when they have been made:

Capture.png


Then how you would approve those is to go to your comments section in the DashBoard and approve them, delete them or mark them as spam. Don't delete them if they are spam. If you mark them as spam Akismet will deal with them so you don't have to worry about spam from the same IPs. There is a bulk option available where you can tick all of the spam comments and mark them as spam. Spam is kept for 15 days and automatically deleted.

Capture2rvufi.png


Another suggestion is to get people to register first before they are allowed to make a comment - that should work as well:

CapturePg012.png


Or you can simply disallow comments by unchecking comments on the same settings page above.

That way you would have complete control over the comments and spam.
 

hitterman

New member
Thanks a lot for this detailed tutorial Gensis. I did all the above steps already but just did the registration thing for the blog on which I was receiving spam comments. :).
 

Genesis

Administrator
Staff member
That sounds good Hitterman. I'll check out your Website tomorrow to see what the results have been.
 

asexual synergy

New member
Holy smokes Genisis! Don't mark me for spam, I'm not trying to get points, I'm already in trouble (haha). I just wanted to say that this is the reason I love gigarank so much. I've never seen a detailed response with pictures like that from any other hosting company I've ever been with. Every time I have a problem I receive the same kind of service. I'm just saying (for all the newbies) that this host can't be beat! And no I'm not just kissing up just because I have a major cluster-mess on my plate right now and I need some extra forgiveness today. :blush:
 

hitterman

New member
Hello,

Thank you for the reply. Can you please tell me specifically which database is bloated with spam? I mean the database name if possible? I have multiple databases on my account.

Regards!
 

Genesis

Administrator
Staff member
hitterman said:
Hello,

Thank you for the reply. Can you please tell me specifically which database is bloated with spam? I mean the database name if possible? I have multiple databases on my account.

Regards!
It's the one with 71MB size. There's only one BIG one among the databases that are there.

Did you do anything to remove the spam comments, or did you just load anti-spam measures?
 

hitterman

New member
I did fire my spam guns yesterday on one of the databases and deleted lots of spam comments. I think it was that 71 MB sized database. I'll try to look at it again today if something is still there. Thank you :)
 

Genesis

Administrator
Staff member
Did you really remove the spam posts? As our Tech Admin checked. Apparently there are 22689 spam posts in your Forum. The more spam, the more resources you are using. The more resources you are using the more errors you will be getting. Very soon now your Website will either get suspended again, or it will come up with error pages that will bring your Website down.

Key is Hitterman you need to clean up the 22689 spam posts. You need to remove them from your Forum and Website. And you need to make sure you don't get more spam.
 

hitterman

New member
Thank you for the reply Genesis. I cleaned up the Forum spam too recently. The 22689 are not the spam posts and I'm pretty sure about that as that is the total number of posts in the forum. I have cleaned spam posts like the ones posted by bots. I'll take a look again but I'm still not able to find any.

Regarding the blogs, I've cleared everything!


UPDATE: Did more spam pruning on Forum to my best. Can the tech team check again and let me know?

Wishes