Snowflake
New member
Hi there,
I've already posted this on the hp support forums but maybe you could help me too as you all seem to know a lot about PCs.
I got a very nasty virus/trojan (not sure what that was) today and it kept installing new programs, everything in chinese (it was called Qykernel if that helps anyone that might have it) and I was really freaking out about losing my files. Upon googling I found that on Windows 10 we now have the option to reset Windows instead of having to install a completely clean version of Windows10.
So, I did that, it said it would reset my configs and delete all programs, but keep my personal files.
It did it's job and my files are here.
There were also some icons in my desktop, one with an internet explorer icon (which I didn't open because we all know on Win10 there's no Internet Explorer and a chinese shortcut for something else without an icon), so since I requested it to not delete my files and those were only shortcuts (I think, I didn't try opening them) should I be worried about these two files? I deleted them immediately.
Is there ANY way of seeing if my personal files got infected too? Should I do a new reset of the system and clean up everything?
I've already posted this on the hp support forums but maybe you could help me too as you all seem to know a lot about PCs.
I got a very nasty virus/trojan (not sure what that was) today and it kept installing new programs, everything in chinese (it was called Qykernel if that helps anyone that might have it) and I was really freaking out about losing my files. Upon googling I found that on Windows 10 we now have the option to reset Windows instead of having to install a completely clean version of Windows10.
So, I did that, it said it would reset my configs and delete all programs, but keep my personal files.
It did it's job and my files are here.
There were also some icons in my desktop, one with an internet explorer icon (which I didn't open because we all know on Win10 there's no Internet Explorer and a chinese shortcut for something else without an icon), so since I requested it to not delete my files and those were only shortcuts (I think, I didn't try opening them) should I be worried about these two files? I deleted them immediately.
Is there ANY way of seeing if my personal files got infected too? Should I do a new reset of the system and clean up everything?